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Offline BB_MasterBoomer

(No subject)
« on: Apr 21, 2017, 01:00 AM »
Edit did you have your account linked to Google play or iTunes?

Offline BB_Shr3D

Why you make me restart boom beach?
« Reply #1 on: Apr 21, 2017, 01:00 AM »
I am a new forum user.
 
 Yesterday when I was playing boom beach, I had to go somewhere.
 After I came back(a couple hours later) I log onto boom beach and see that all my progress has been wiped.
 I check to see if my clash of clans and clash Royale progress is still there and it is.
 
 
 In boom beach I was player: 8w350m35hr3y
 I was hq level 11
 And my task force was fire boyz
 
 pls help! Supercell Pls help!

Offline MikeCT1020

Why you make me restart boom beach?
« Reply #2 on: Apr 21, 2017, 01:00 AM »
You'll have to go though in game help. Supercell won't be able to help you through the forum.

Offline BB_OzonaStu

Why you make me restart boom beach?
« Reply #3 on: Apr 21, 2017, 01:00 AM »
The good news is SuperCell can definitely help you with this but you need contact game support from within the game itself. They will ask you some verifiable questions about your device and HQ level, etc...but you should get your game back within a few days.

Offline BB_PyroJames

Why you make me restart boom beach?
« Reply #4 on: Apr 21, 2017, 01:00 AM »
This happened to me when the Heroes update came out... Level 60, I did the Heroes update and then all my stuff was gone.  I use Android and the game asked me to create a new GooglePlay account screen name which I did and my base was still gone.  I forgot the exact steps that I did to fix the problem myself but I remember launching GooglePlay and it asked me to select my email account to log in. I have two email accounts on my phone so I selected the one that I always used with GooglePlay/BoomBeach and it thankfully it loaded everything back properly.

Offline BB_Merkyor

Why you make me restart boom beach?
« Reply #5 on: Apr 21, 2017, 01:00 AM »
Yep, try signing in and out of your Google Play account (Settings --> Accounts --> Google Play sign-in) and see if that helps. Otherwise contact in-game support.

Offline BB_BoaDestructor

Why you make me restart boom beach?
« Reply #6 on: Apr 21, 2017, 01:00 AM »
    
       
          
                        
                Quote Originally Posted by Shr3D                 View Post              
             
I am a new forum user.
 
 Yesterday when I was playing boom beach, I had to go somewhere.
 After I came back(a couple hours later) I log onto boom beach and see that all my progress has been wiped.
 I check to see if my clash of clans and clash Royale progress is still there and it is.
 
 
 In boom beach I was player: 8w350m35hr3y
 I was hq level 11
 And my task force was fire boyz
 
 pls help! Supercell Pls help!
                  
    
 
looks like you got banned - you're not in the tf anymore.
 which would be a very quick action by TF mgt given the fact it's 43/50 with 23/30 and 1k fp
 
 Contact support. Good luck
 
 Here's how :
 
 

Offline BB_MasterBoomer

Why you make me restart boom beach?
« Reply #7 on: Apr 21, 2017, 01:00 AM »
    
       
          
                        
                Quote Originally Posted by BoaDestructor                 View Post              
             
looks like you got banned - you're not in the tf anymore.
  which would be a very quick action by TF mgt given the fact it's 43/50 with 23/30 and 1k fp
 
  Contact support. Good luck
 
  Here's how :
 
 
                  
    
 
Does it actually kick them out of the task force and all when a person gets banned?

Offline BB_BoaDestructor

Why you make me restart boom beach?
« Reply #8 on: Apr 21, 2017, 01:00 AM »
    
       
          
                        
                Quote Originally Posted by MasterBoomer                 View Post              
             
Does it actually kick them out of the task force and all when a person gets banned?
                  
    
 
that's exactly what happened in the last ban wave. you'd just see the usual xxx has left the task force