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Author Topic: Fair Play - Followup  (Read 1695 times)

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Fair Play - Followup
« on: Apr 26, 2016, 01:00 AM »
Accounts found using 3rd party software have been banned for 2-weeks.
 
 When those 2-weeks are up, any accounts continuing to utilize 3rd party software will be permanently banned.
 
 Bans are non-negotiable. Please uninstall any related 3rd Party Software now to avoid account suspension.
 
 Ban lengths and schedules are subject to change.
 
 
 
 
    
       
          
                        
                Quote Originally Posted by Rlight[Supercell]                 View Post              
             
The goal? Provide a level playing field for everyone.
 
 
 As part of our Fair Play policy, players using prohibited 3rd party software will face disciplinary action, including but not limited to: permanent ban.
 
 
 We consider “bot” and “mod” use cheating, and strongly encourage players to remove any aforementioned programs from their devices.
 
 
 By offering this warning, we hope to give all players a chance to enjoy our games the Fair way.
 
 
 IMPORTANT: this is not a “one time thing”, but an ongoing initiative designed to safeguard all games going forward.
 
 
 Fair Play Q&A
 
 
 Why did you initiate a mass ban?
 - To keep our games safe and fair for everybody.
 
 Why now? Hasn’t this been going on for a while?
 - We’ve always taken action against players utilizing 3rd party software. Advances in tools have given us the chance to be more proactive than ever. We intend to do more in the future.
 
 What if I used Mods in the past, but not anymore? Will I be banned?
 - Nope. Only accounts currently using 3rd party software will be affected.
 
 Will everyone be banned at the same time?
 - Not really. The Ban will roll out in stages.
 
 How do you detect modified accounts?
 - Psychic octopus.
 
 What if someone’s banned accidentally?
 - Our systems are robust, false positives may still be possible. We will swiftly reverse any mistakes made.
 
 Will players with Jailbroken, or rooted devices be banned?
 - Nope!
 
 What if I use Bluestacks or other emulators? Will I be banned for that?
 - No, but for practical support related purposes, we encourage you not to use them.
 
 When will you be banning people?
 - Bans will be ongoing, beginning in the coming weeks.
 
 I stopped using 3rd party software a while ago, but I was still banned?
 - Only accounts that indicate recent ‘mod’ or ‘bot’ activity are banned. As mentioned in our Fair Play message – any previous abuse before our Fair Play message released would not result in disciplinary action.
 
 How are you detecting 3rd party software? Is my privacy at risk?
 - Privacy is a top priority for us and we only collect information in compliance with applicable data collection and privacy laws. Please review our Privacy Policy for more information.
 
 Can Supercell see what’s on my device?
 - No. We can only see if our games are being changed.
 
 I used a mod only for other games, but still got banned?
 - You will not face consequences if you have not used any 3rd party apps to “change the gameplay.” Only you know for sure if your MOD does this or not.
 
 What permissions does Clash of Clans require for Android devices?
 - Please read more here.
 
 More information can be found here: http://supercell.com/en/safe-and-fair-play/
                  
    
 

Fair Play - Followup
« Reply #1 on: Apr 26, 2016, 01:00 AM »
IT SEEMS SUPERCELL MAY BE VIOLATING ITS PRIVACY POLICY (AND POTENTIALLY EXPOSING THEIR CUSTOMERS TO RISK IF SUPERCELL IS EVER HACKED)
 
 
To find mods and 3rd party aps this would require SuperCell to also sift through our personal private data contained on a device to find the needle in the hay stack.
 
  What is of greater concern is that it would seem that the psychic octopus is potentially violating SuperCell's Privacy Policy
 
 http://supercell.com/en/privacy-policy/
 
 
  Don't get me wrong I want che@ters to get banned, but if cheats rely upon 3rd party applications, then this would require SuperCell to monitor a player's device to detect them... effectively this means that SuperCell is potentially monitoring everything stored on a device.
 
  This is not stipulated in the Privacy Policy... such an approach could catch in its nets, data which is totally unrelated to SuperCell programs... lets face the reality, most players don't che@t. Thus SuperCell will be collecting far more data then what we have agreed through the Terms of Service to allow them to have access to. Furthermore the privacy policy does not currently state that devices are being monitored to detect potential che@ting nor does it state what SuperCell will do with this additional non game personal data which is contained on our devices... how they will protect it, and whether they will store or delete it.
 
  This is data which we have not authorised them to collect or sift through. There are many other real life examples of competitor game platforms being hacked.
 
 
  On a separate note...
 
 
    
       
          
                        
                Quote Originally Posted by UML2                 View Post              
             
I looked at last 2 pages, there are players writing they got banned but they never used cheat apps.
 
 What I understood is users switching accounts in their devices got banned. True?
                  
    
 
I would not be surprised if SuperCell does end up making mistakes (whether it relates to switching accounts or some other error on SuperCell's behalf). The big problem is that if players are being banned for allegedly cheating when it boils down to SuperCell making a mistake, its going to be a big hassle to actually prove you were not cheating... for starters anybody who has ever tried contacting their in game help support would realise that it can take days for them to respond. However if you have been banned from the game, then it is unlikely you will be able to access this to tell them that they have made a mistake. Even if you do eventually get through to them, it raises the question of how do you actually prove you were not che@ting?
 
 For those players who are accused of che@ting what is the process for them to object to this? Who do they contact? And how long do they have to wait before they can expect a response? Straight away? Or days?
 
 For example if this forum poster is telling the truth, his device isn't even running mods related to the game...
 
 
    
       
          
                        
                Quote Originally Posted by tho001                 View Post              
             
Fu supercell....
 
 I use my development mobile phone for playing boom beach, there is cyanogenmod installed, it is rooted and it also has tools like Xposed framework WHICH I NEED FOR MY WORK. THIS IS MY WORK DEVICE AS I WORK AS AN ANDROID DEV!!!
 
 
 Thank you for banning me as a loyal gamer! What a ♥♥♥♥ing joke, now i cannot even reach the people from my TF and may lose contact with them, they are my friends for months and don´t know ♥♥♥ is going on, they might either think i´ve quit playing or that i died whatever bad stuff you can come up with, damn this is like the worst ♥♥♥♥♥♥♥♥ you ever did...
 
 
  I know what you do, you scan all running processes on our devices to find installed software, real great trick you are so clever... But you forget all the people who work and hack on android and ios for their ♥♥♥♥♥♥♥ living and use these tools to debug their own ♥♥♥♥ing applications.
 
  At least allow us to log in and talk to them! You are ruing great friendships here for no reason!
                  
    
 
Can SuperCell at least have the decency to publish a list of which 3rd party aps will result in a ban? And does this include rooted devices which have had their operating systems legitimately replaced by another modified operating system, which has absolutely nothing to do with the game?
 
 As for those who are being banned...
 
 
    
       
          
                        
                Quote Originally Posted by JanOlovTa                 View Post              
             
And do you think anyone that used it and got banned would admit they did?
                  
    
 
On the flipside, does anyone actually think, based on SuperCell's track record, that if they did make a mistake and incorrectly banned someone they would admit that they made a mistake? Especially if their methodology of gathering "the evidence" exceeds the consent given by the player in both the terms of service and the privacy policy.
 
 
 
Also, what happens if a player that gets temporarily or permanently banned is a Task Force leader? A leader can't be booted. Will leadership be assigned to someone else? Will the loyal members of the Task Force be notified that this has occurred, or will they be expected to hang around for days, or even weeks before they eventually leave the Task Force out of total frustration?
 
 Also if a player is banned (who is not a leader) will SuperCell inform the Task Force, or will they punish the rest of the Task Force by leaving inactive accounts in the group? It can take days or weeks before the rest of the group even suspects a player has been banned. Are they meant to wait for 2 weeks to find out if the ban has been temporary or permanent?

Fair Play - Followup
« Reply #2 on: Apr 26, 2016, 01:00 AM »
I'm really disappointed about this your very roughly to ban people without first asking for explanations. today I was just banned because my only. guilt is to have a rootated phone. possessor of three beach boom account and all three banned. I do not use so-called xmod and are deeply disappointed with your attitude.

Fair Play - Followup
« Reply #3 on: Apr 26, 2016, 01:00 AM »
I think they need to tune their algorithms.
 
  The thing is I'm not really sure who to trust on the internet as well.

Fair Play - Followup
« Reply #4 on: Apr 26, 2016, 01:00 AM »
I am currently reverse engineering your APK Supercell, let?s hope you are not breaking german data protection laws :-)
 
 I also request a refund of all my in game purchases (i should have cheated so i didnt need to buy diamonds i guess lol).
 
 Ill make a thread on xda-developers about it i guess, as it will be deleted here anyway, so fellow android hackers, we?ll see us there.

Fair Play - Followup
« Reply #5 on: Apr 26, 2016, 01:00 AM »
Bye bye Supersell. They have destroyed themselves . Sumptuously!
 I do not ever put your game and do not advise .

Fair Play - Followup
« Reply #6 on: Apr 26, 2016, 01:00 AM »
This is real guys. Very real. Turn em off. Delete it.

Fair Play - Followup
« Reply #7 on: Apr 26, 2016, 01:00 AM »
LOL their support answer is:
 
 Hi,
 
 Your account activity has indicated use of “bots” or “mods”. These programs and any promotion of such services are in violation of our Terms of Service. Mods are unsafe to use, that’s why downloading them typically requires sacrifices such as “jailbreaking” or “rooting”. Mods are not subject to quality control or developer oversight, so they may contain malware or debilitating security flaws. This also helps grant some mod developers full access to personal data and device specs, forcing players to forfeit personal security for gameplay changes.
 
 Please verify that your account is secure, and that none of these modifications are present on your devices going forward.
 
 All bans are final. Your current suspension will expire in 14 days.
 
 Regards,
 
 
 ---
 
 Sacrifieces like Rooting yeah ?? Really ??? It?s my ♥♥♥♥ing device, i can do whatever i want with it!!! If you detect root then refuse to start the application like online banking software does!!! But not this way! It?s my data, my privacy and i use root to secure my device with tools like adblock and antitrackers.
 
 As someone who grew up in a split germany where the stasi was spying on everyone i am deeply disappointed with your dictator behaviour, i hope you will lose a lot of loyal customers, scumbags.

Offline BB_WIL4000

Fair Play - Followup
« Reply #8 on: Apr 26, 2016, 01:00 AM »
Quite a few first time posters on this thread. Upset because they've been banned for suspect play I guess?
 
 This action by Supercell has actually made me like them much more and it's a breath of fresh air to see this issue being addressed.

Fair Play - Followup
« Reply #9 on: Apr 26, 2016, 01:00 AM »
Hello,
 I 'm banned for 2 weeks because I would use a mod or a bot and I do not understand. I do not use any of it . It's a mistake.
 How can I prove my good faith and recover my account?
 Thank you.

Fair Play - Followup
« Reply #10 on: Apr 26, 2016, 01:00 AM »
Sooo many first timer posters haha

Offline BB_WIL4000

Fair Play - Followup
« Reply #11 on: Apr 26, 2016, 01:00 AM »
    
       
          
                        
                Quote Originally Posted by tho001                 View Post              
             
LOL their support answer is:
 
 Hi,
 
 Your account activity has indicated use of “bots” or “mods”. These programs and any promotion of such services are in violation of our Terms of Service. Mods are unsafe to use, that’s why downloading them typically requires sacrifices such as “jailbreaking” or “rooting”. Mods are not subject to quality control or developer oversight, so they may contain malware or debilitating security flaws. This also helps grant some mod developers full access to personal data and device specs, forcing players to forfeit personal security for gameplay changes.
 
 Please verify that your account is secure, and that none of these modifications are present on your devices going forward.
 
 All bans are final. Your current suspension will expire in 14 days.
 
 Regards,
 
 
 ---
 
 Sacrifieces like Rooting yeah ?? Really ??? It´s my ♥♥♥♥ing device, i can do whatever i want with it!!! If you detect root then refuse to start the application like online banking software does!!! But not this way! It´s my data, my privacy and i use root to secure my device with tools like adblock and antitrackers.
 
 As someone who grew up in a split germany where the stasi was spying on everyone i am deeply disappointed with your dictator behaviour, i hope you will lose a lot of loyal customers, scumbags.
                  
    
 
A comparison to German spies is a bit much here friend. You've been told how it works. If you don't want to play the game, that's your choice and keep your silly rooted device or whatever. If you want to play the game, you know what to do.

Fair Play - Followup
« Reply #12 on: Apr 26, 2016, 01:00 AM »
Only accounts that have used game changing mods or bots after the Fair Play announcement have been banned.
 
 Please note: installing and running mods for other games still may alter Boom Beach. Our tools cannot detect what mods do for different apps, but can see how they affect Supercell titles on our side.
 
 Mods are unsafe to use, that?s why downloading them typically requires sacrifices such as ?jailbreaking? or ?rooting?. Mods are not subject to quality control or developer oversight, so they may contain malware or debilitating security flaws. This also helps grant some mod developers full access to personal data and device specs, forcing players to forfeit personal security for gameplay changes.
 
 If privacy is a concern, please remember that our line of sight is limited strictly to Supercell games and nothing else.
 
 We do not know how specific mods operate, and what traces are left after ostensibly removing mod software from your devices.
 
 Supercell takes privacy extremely seriously, and has always championed player security. All initiatives, software and texts undergo highly disciplined legal, technical and philosophical benchmarks. This has been, and will continue to be a hallmark of Supercell design.

Offline BB_WIL4000

Fair Play - Followup
« Reply #13 on: Apr 26, 2016, 01:00 AM »
    
       
          
                        
                Quote Originally Posted by Rlight[Supercell]                 View Post              
             
Only accounts that have used game changing mods or bots after the Fair Play announcement have been banned.
 
 Please note: installing and running mods for other games still may alter Boom Beach. Our tools cannot detect what mods do for different apps, but can see how they affect Supercell titles on our side.
 
 Mods are unsafe to use, that’s why downloading them typically requires sacrifices such as “jailbreaking” or “rooting”. Mods are not subject to quality control or developer oversight, so they may contain malware or debilitating security flaws. This also helps grant some mod developers full access to personal data and device specs, forcing players to forfeit personal security for gameplay changes.
 
 If privacy is a concern, please remember that our line of sight is limited strictly to Supercell games and nothing else.
 
 We do not know how specific mods operate, and what traces are left after ostensibly removing mod software from your devices.
 
 Supercell takes privacy extremely seriously, and has always championed player security. All initiatives, software and texts undergo highly disciplined legal, technical and philosophical benchmarks. This has been, and will continue to be a hallmark of Supercell design.
                  
    
 
Ban them all. Keep it up Boom team and SC!

Fair Play - Followup
« Reply #14 on: Apr 26, 2016, 01:00 AM »
    
       
          
                        
                Quote Originally Posted by WIL4000                 View Post              
             
A comparison to German spies is a bit much here friend. You've been told how it works. If you don't want to play the game, that's your choice and keep your silly rooted device or whatever. If you want to play the game, you know what to do.
                  
    
 

 You don?t know what you are talking about, my device is rooted for serveral reasons, like debugging my own software, backing up my data with titanium backup, blocking intrusive ads and spyware via adblock. It?s totally legal and there is absolutely nothing wrong with this, rooting has nothing yeah read NOTHING todo with cheating in game.
 
 You can keep your talk for yourself if you don?t know the basics of IT security, theres prolly not a single android software developer who hasn?t root enabled on his device and to show your hyprocisy even more not a single person here would use a PC where he doesn?t have root aka admin access.
 
 And Rlight, you can stick your copy/paste posts where they belong... Not everyone here is an idiot.